Azera is a Voice AI Agent designed to handle inbound calls, interact with customers naturally, and perform actions based on your business goals. She provides 24/7 personalized support, saving time and costs.

Azera uses advanced speech recognition and natural language understanding to transcribe and interpret spoken words. She integrates seamlessly with your CRM and business tools to handle customer inquiries, resolve issues, and escalate to human agents when necessary.

Azera is 100% Customizable. We program your agent to learn the ins and outs of your business, your business FAQ’s and more. We allow it to scan your entire website to understand more of your business. We also manually enter specific FAQ’s for harder questions.

Yes. Azera can respond in multiple languages.

Yes & No, Azera complements your team by handling repetitive tasks and inquiries, freeing your staff to focus on complex and high-priority issues.

Depending on your niche, your business and your offering, Azera can replace some members on your team.

Yes, Azera integrates seamlessly with most CRMs, call center software, and business tools. During onboarding, we’ll ensure everything works smoothly.

Absolutely. Azera follows strict security protocols to protect customer data, including encryption and compliance with privacy regulations such as GDPR.

Azera’s advanced AI achieves over 90% accuracy in transcribing and understanding natural speech, even in noisy environments or with diverse accents.

Yes, you can tailor Azera’s personality, tone, and responses to align with your brand voice and customer expectations.

Yes, Azera can be trained to handle specific tasks, terminology, and workflows unique to your industry.

The setup process typically takes 1-2 weeks, depending on your business size and system integration needs.

You’ll need access to your CRM or customer database, a list of common customer queries, and basic information about your workflows.

Yes, we offer training sessions and resources to ensure your team knows how to use Azera effectively.

If Azera can’t handle a query, she will escalate the call to a human agent, ensuring the customer is always assisted.

We can also trigger workflows to activate when a question cannot be answered. Such as updating the system for similar future questions. Automated notifications or calls to human team members to followup and more!

Yes, our support team is available to assist you with any technical or operational concerns.

No, all costs will be outlined clearly in your service agreement.

If you are on the “Pay as You Go” Plan, $10 will be added into your account wallet for the call and message charges. 

Voice calls are $0.13 per minute, Messages are $0.02 per message (upto 60 characters) and Reviews are $0.08 per message.

When your account wallet is low our system will automatically charge your card on file to add money in your wallet based on increments of $10, $25 and more.

Yes, Azera is highly scalable and can manage multiple customer interactions simultaneously, ensuring no call or message goes unanswered.

Absolutely! Azera’s flexible design allows her to adapt and scale as your business expands.